Refund Policy

All purchases made on PineGen AI including subscriptions for monthly and yearly are non-refundable once completed. Because our product provides immediate digital access to proprietary AI models, generated code, and premium features, the value is delivered instantly at the point of purchase.

This policy applies to all plan types, including Pro and Business

We believe in full clarity about why refunds are not available:

• Instant Access to Premium Features: Upon payment, users gain immediate access to PineGen AI’s full suite of generation tools, saved thread management, advanced prompt capabilities, and proprietary model access.

• Digital and Non-Returnable Nature: PineGen AI is a web-based digital platform. Once your plan is activated, access to digital resources, data, and AI-generated outputs cannot be reversed or “returned.”

• Transparent Information: Each plan is clearly described on our website, including its capabilities, limitations, and pricing, allowing you to make an informed choice before subscribing.

• Free Trial and Demos: We offer a Free Plan so users can explore core functionalities before upgrading to a paid plan.

2.1 Billing Error Exceptions

While purchases are generally non-refundable, refunds may be issued only in limited situations involving verified billing issues, such as:

• Duplicate charges for the same subscription period
• Incorrect billing caused by a payment processing error
• Unauthorized payments, where a user can provide reasonable proof the payment method was used without permission

Any refund decision under this section is solely at PineGen AI’s discretion, based on verification of the issue.

2.2 Abuse Prevention

To prevent misuse of our platform and protect service integrity:

The Free Plan is intended for evaluation only and may not be used to bypass paid plan limits, including generation limits, feature gating, or usage restrictions.

We may restrict access, suspend accounts, or deny refund requests where we detect abuse, fraud, chargeback misuse, refund manipulation attempts, or violations of our Terms of Service.

You can cancel your subscription at any time to prevent future billing. Canceling will stop automatic renewals, but no refunds will be issued for payments already processed. You will retain access to your paid features until the end of the current billing cycle.

3.1 Disputes, Billing Questions, and Chargebacks

If you believe you were billed incorrectly or have a payment dispute, please contact us before initiating a chargeback so we can investigate and resolve the issue.

Dispute Contact Method:

Email: support@pinegen.ai Live chat: available via our website

When contacting us, please include:

• the email associated with your PineGen AI account
• payment date and amount
• a brief explanation of the issue

Even though refunds are not provided, our support team is dedicated to ensuring your satisfaction. If you face technical issues or have trouble accessing features:

Contact our support team via email or chat for assistance.

Browse our FAQs for quick solutions.

We’re here to make sure you get the best value out of PineGen AI.

By purchasing or subscribing to PineGen AI, you confirm that you have read, understood, and agreed to this Refund Policy.

Please review all plan details carefully before completing your payment.

Thank you for choosing PineGen AI, where trading ideas turn into intelligent, executable code.