Privacy Policy

Interpretation

Words with their initial letters capitalized have meanings defined under the following conditions. These definitions apply equally whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique profile created by you to access our platform and its features.
• Affiliate means any entity that controls, is controlled by, or is under common control with PineGen AI.
• Company (referred to as “the Company,” “we,” “us,” or “our”) refers to PineGen AI.
• Device means any device capable of accessing the Service, including computers, smartphones, or tablets.
• Personal Data means any information relating to an identified or identifiable individual.
• Service refers to the PineGen AI platform and website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically through your interaction with our Service, such as time spent, page views, and browser type.
• Website refers to PineGen AI, accessible at https://pinegen.ai.
• You means the individual or entity using our Service.

Personal Data

When using our platform, we may request certain personal information to provide you with access to features or to communicate with you. This may include: Name

• Email address
• Account credentials
• Payment details (processed securely via third-party providers)
• Usage Data

Usage Data

We automatically collect certain information when you interact with our website, including:

• IP address, browser type, and device identifiers
• Pages visited, session duration, and referral URLs
• Technical diagnostics for performance and security

We may use your Personal Data for the following purposes:

• To provide and maintain the Service: Including account management, AI generation, and data processing.
• To manage your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• To improve our platform: By analyzing feedback, usage patterns, and system performance.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To ensure security: Detecting, preventing, and addressing fraud or misuse.
• To comply with legal obligations: Or when required by law or governmental authorities.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We process Personal Data only when we have a valid legal basis to do so. Depending on your jurisdiction and the context of data collection, PineGen AI may process Personal Data based on one or more of the following legal bases:

• Consent: Where you have given consent for specific processing activities.
• Contractual necessity: Where processing is necessary to provide the Service, manage your account, process transactions, or deliver features you request.
• Legal obligations: Where processing is required to comply with applicable laws, regulations, lawful requests, or government authorities.
• Legitimate interests: Where processing is necessary for legitimate business interests such as improving the Service, maintaining security, preventing fraud, and ensuring platform integrity, provided such interests do not override your fundamental rights and freedoms.

We do not sell or rent your personal information. However, your data may be shared in limited cases:

• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

We use trusted third-party services to support the operation of PineGen AI. These may include services for:

Payment processing

• Analytics and performance monitoring
• Hosting and infrastructure
• Customer communications and support tools

These third-party service providers process data only as necessary to perform their functions and are expected to follow confidentiality and data protection obligations under their own policies and applicable agreements.

We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this policy.

Usage Data may be retained for analysis or security purposes for a reasonable period.

When data is no longer required, it will be securely deleted or anonymized.

Your information, including Personal Data, may be processed at the Company’s main offices or any other locations where the parties involved in data processing operate. This means that your data could be transferred to and stored on servers located outside your state, province, or country, where data protection laws may differ from those in your jurisdiction.

By submitting your information and agreeing to this Privacy Policy, you consent to such transfers.

The Company takes all reasonable measures to ensure that your data is handled securely and in accordance with this Privacy Policy. No transfer of your Personal Data will occur to any organization or country unless sufficient safeguards and data protection standards are in place to ensure the security of your information.

You can:

• Update or delete your account information through your profile settings.
• Contact us to request deletion or correction of your personal data.

Please note that certain data may be retained if required for legal compliance or legitimate business interests.

Depending on your jurisdiction, you may have certain rights regarding your Personal Data. These may include the right to:

• Access data
• Correct data
• Delete data
• Restrict processing
• Data portability
• Withdraw consent

To exercise these rights, you may contact us using the details provided in the Contact Us section. We may request verification of identity before fulfilling a request.

Business Transactions

In the event that the Company is involved in a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred as part of that transaction. If such a transfer occurs, we will provide advance notice before your information becomes subject to a different Privacy Policy.

Law Enforcement

The Company may be required to disclose your Personal Data when mandated by law or in response to lawful requests from public authorities (for example, a court order or a government agency).

Other Legal Requirements

The Company may disclose your Personal Data in good faith when such action is necessary to:

• Comply with a legal obligation;
• Protect and enforce the rights or property of the Company;
• Prevent or investigate potential misconduct related to the Service;
• Safeguard the safety of users and the public;
• Defend against legal claims or liabilities.

In the event of a data breach that may affect your Personal Data, we will take reasonable steps to investigate, mitigate, and remediate the incident. Where legally required, we will notify affected users and relevant authorities within legally required timeframes.

We value the protection of your Personal Data and take reasonable security measures to safeguard it. However, please note that no online transmission or electronic storage system is completely secure. While we strive to use industry-standard practices to protect your data, we cannot guarantee absolute security.

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us immediately. Upon verification, we will take prompt steps to delete such information from our systems.

If parental consent is required under your country’s laws, we may request it before collecting or processing any data from minors.

Our Service may include links to third-party websites not operated or controlled by the Company. When you click on a third-party link, you will be directed to that external site. We strongly recommend reviewing the Privacy Policy of any site you visit, as we do not have control over their content, policies, or practices and are not responsible for how they handle your data.

PineGen AI may process user inputs (including prompts, scripts, or strategy-related content) to provide and improve the Service experience and to generate outputs requested by you.

We do not use private user-generated scripts or strategies to train public AI models without explicit consent. If we ever introduce training programs or opt-in data usage for model improvement, we will provide clear notice and appropriate controls where applicable.

We may revise this Privacy Policy periodically to reflect updates in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Last updated” date.

If the changes are significant, we will notify you by email or through a prominent notice on our platform before they take effect.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Changes become effective once posted on this page.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

info@pinegen.ai